Home Business Energy companies, Better Business Bureau warn against utility scams

Energy companies, Better Business Bureau warn against utility scams

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Published: 11/28/2021 11:05:27 AM

Energy customers are warned not to get burned as temperatures drop this winter.

Eversource and the Better Business Bureau (BBB) expect to see a rise in utility scams during the coming weeks as more scammers become increasingly sophisticated in the way they find unique schemes to take advantage of people.

Scam artists — often sounding legitimate — may threaten to shut off electric service immediately unless instant payment is made, or could claim the customer overpaid a utility bill and request personal bank account or credit card information to give a refund. Penni Conner, executive vice president of customer experience and energy strategy at Eversource, said someone suggesting you pay a bill immediately with a prepaid debit card should be an automatic “red flag.”

“Scammers are constantly changing their tactics to take advantage of unsuspecting customers and prey on people when…

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