Large digital companies like Google and Facebook have begun updating their websites to reflect the appointment of the grievance officers under the new social media rules that came into effect recently.
According to government sources, large social media companies like Google, Facebook, and WhatsApp have shared details with the IT Ministry as per the requirement of the new digital rules, but Twitter is still not following the norms.
The new rules require significant social media intermediaries – those with other 50 lakh users – to appoint a grievance officer, a nodal officer, and a chief compliance officer. These personnel are required to be residing in India.
Industry sources said Facebook and WhatsApp have already shared their compliance report with the Ministry of Electronics and IT, and that the details of the new grievance officers appointed are being updated to replace the existing information on these platforms.
Google’s ‘Contact Us’ page shows…