Independent research ― understanding business customers’ use of their online tax account
HMRC explained: “From October 2021 up to and including March 2022, HMRC will work with independent research agency, IFF Research to carry out a study with business customers. This study is to better understand your experiences of using your online tax account.
“You may receive a letter from IFF Research and HMRC inviting you to take part in this study. Taking part is voluntary but we encourage you to do so. This will improve services and customer experience.
“If you do take part, your answers will be confidential and any information you give will be used for research purposes only. If you need more information, contact details for both IFF Research and HMRC will be on the letter.
“These letters will not ask you for any financial information.”
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