“So I thought, ‘Oh my gosh I didn’t authorize a $3,500 transfer through Zelle,'” Pollack recalled. “So I typed ‘no.'”
Then her phone rang. The caller ID said Bank of America. She answered and was told the only way to stop the fraud was to make another Zelle transaction. Boarding the plane, she grew more suspicious and opened the B of A app on her phone.
“Sure enough, I looked at my account and $3,500 was gone, right then and there, you see that $3,500 and your heart just sinks,” Pollack said.
That is a sinking feeling Trista Beauchamp from Concord felt too. She was conned in exactly the same way.
“We were pretty well convinced that…