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Tesla apologizes for handling of customer complaint in China
Tesla offered a rare mea culpa in China after an angry customer’s unruly protest over the safety of its electric cars went viral this week. The dustup started Monday at Tesla’s booth at the Shanghai Auto Show. Video footage of the incident circulated on social media, showing a woman climbing atop a Model 3 sedan, shouting allegations about faulty brakes in the cars, while wearing a T-shirt that read “The Brakes Don’t Work” and “Invisible Killer.” The woman had claimed in February that the bad brakes on her family’s Model 3 caused a crash that left her parents needing hospital treatment earlier this year. “We apologize for failing to resolve the problem of the car owner in time,” Tesla said late Tuesday local time on its official account on Weibo, China’s Twitter-like social media platform. “We will try our best to learn the lessons of this experience.” The Wall Street Journal reported that Tesla’s statement came hours after the Central Political and Legal Affairs Commission, a high-level Communist Party body, accused Tesla of “arrogance” and of “endangering” Chinese consumers by selling defective products. A woman stands atop a Tesla vehicle in protest during the Shanghai Auto Show.VCG via Getty