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Women business owners feel the impact of COVID-19

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‘The situation exists that we will have lost a greater proportion of women-owned businesses,’ said Dr. Susan McCartney of Buffalo State.

BUFFALO, N.Y. — The COVID pandemic brought unpredicted challenges for countless business owners across the country and right here in Western New York.

Among the hardest hit were women entrepreneurs.

For Jackie Lennert, customer service is a huge part of who she is. She told 2 On Your Side she started working in retail when she was 15.

“I just felt like there’s got to be something more than a big box store, and there’s something about going into a place and feeling welcome, and also feeling like the people who are in there, who are helping you, care,” Lennert said.

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